Privacy Policy
Metropolis Health Products Retail Pvt Ltd(“Metropolis”) is concerned about the privacy of its users (hereinafter referred to as “You” “Your” “Yourself”) accessing its website located at www.Metropolis.com (“Website”) and has provided this Privacy Policy (“Policy”) to familiarise You with the manner in which Metropolis collects, uses and discloses Your information collected through the Website. BY USING THE WEBSITE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT PRECEDE FURTHER TO USE THIS WEBSITE.
1. Information and Usage
This Privacy Policy explains how Metropolis collects personal and non-personal information,
classified as mandatory or voluntary and uses, discloses and protects such information through
the Website. ‘Personal Information’ is data that can be used to uniquely identify or contact a
single person (“Personal Information”). Personal Information for the purposes of this Policy
shall include, but not limited to, information regarding your name, address, telephone number,
date of birth, gender, e-mail address, etc. You may need to provide Metropolis Your Personal
Information during the course of using some services of the Metropolis, for instance, creating a
User ID, provide information in Your account while registering on the Website, or provide
financial information while making an online purchase, upload content, participate in any online
survey or contest, communicate with Metropolis’s customer service by phone, email or otherwise,
provide reviews for the content available on the Website. Metropolis collects only such Personal
Information that Metropolis believes to be relevant and is required to understand you or your
interests. Metropolis collects Your Personal Information in order to record, support and
facilitate Your participation in the activities You select, track Your preferences, to provide
You with a customized Website experience, to notify You of any updated information and new
activities and other related functions offered by Metropolis, keep You informed about latest
content available on the Website, special offers, and other products and services of Metropolis,
to assist You with customer service or technical support issues, to follow up with You after
Your visit, to otherwise support Your relationship with Metropolis or to prevent fraud and
unlawful use. In an effort to make our Website effective, certain information may be collected
each time you visit the Website. Such information may be stored in server logs. These encrypted
statistics do not identify you personally, but provide us the information regarding your visit
to the Website and the type of user who is accessing our Website and certain browsing activities
by You. This data may include: IP address of your server from where the Website is being
accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the
operating system of Your system and the Website You last visited before visiting to our Website.
The duration of your stay on our Website is also stored in the session along with the date and
time of your access. These data are used by Metropolis to understand the use and number of user
visiting the Website. Some of the information related to the Website and Your visit to the
Website may be shared by the sponsors, investors, advertisers, developer, strategic business
partners of Metropolis and some associates in order to enhance and grow our business and the
Website but we assure that this information will never include any of Your Personal
Information’s. This anonymous information is collected through the use of a pixel tag, which is
industry standard technology used by most major Websites. When you use the Website, Metropolis
servers (which may be hosted by a third party service provider) may collect information
indirectly and automatically about Your activities on the Website; for instance, by way of
cookies. A cookie is a small amount of data that is sent to a user’s browser from a web server
and is eventually stored on a user’s computer hard drive. This anonymous information is
maintained distinctly and is not linked to the Personal Information You submit to Metropolis.
Whether you want your web browser to accept cookies or not is up to you. If you haven’t changed
your computer’s settings, most likely your browser already accepts cookies. If you choose to
decline cookies, you may not be able to fully experience all features of the Website. You can
also delete your browser cookies or disable them entirely, but this may significantly impact
your experience with the Website and may make parts of the Website non-functional or
inaccessible. We recommend that you leave them turned on. We use third-party service providers
to serve ads on our behalf across the internet and sometimes on this Website. They may collect
anonymous information about Your visits to our Website, and Your interaction with our products
and services. No personally identifiable information is collected or used in this process. They
do not know the name, phone number, address, email address, or any personally identifying
information about the user. Metropolis also uses the log file like other website servers which
is the standard measures. They include internet protocol (IP) addresses, browser type, internet
service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of
clicks. We use them to analyse trends, administer the site, track a user’s movement and gather
broad demographic information for aggregate use. IP addresses, etc. are not linked to personally
identifiable information. Metropolis DOES NOT trade or sell Your Personal Information in any
manner, except as specified herein or if express consent is sought from you. Personal
Information provided by you is used only:
(a) to facilitate Your use of the Website;
(b)
to
respond to Your inquiries or fulfil Your requests for information about the various services;
(c) to provide You with information about Metropolis’s products/services and to send You
information, materials, and offers from Metropolis;
(d) to send You important information
regarding the Website, changes to Metropolis’s terms, conditions, and policies and/or other
administrative information;
(e) to send You surveys and marketing communications that
Metropolis
believes may be of interest to You;
(f) to personalize Your experience on the Website and
Metropolis’s other websites by presenting advertising, products and offers tailored to You;
(g)
to help You address Your problems with the Website including addressing any technical problems;
(h) if You purchase any content or avail of any service from the Website, to complete and
fulfil
Your purchase, for example, to have Your payments processed, communicate with You regarding Your
purchase and provide You with related customer service;
(i) for proper administering of the
Website;
(j) To conduct internal reviews and data analysis for the Website (e.g., to
determine
the number of visitors to specific pages within the Website);
(k) to improve the services,
content and advertising on the Website;
(l) to protect the integrity of the Website; and
(m) to
respond to judicial process and provide information to law enforcement agencies or in connection
with an investigation on matters related to public safety, as permitted by law.
You
acknowledge
that apart from Your Personal Information, if you upload any content on the Website, such
content may contain information including Personal Information and the same may be available to
the other users of the Website. Metropolis will not be liable for the disclosure and
dissemination of such Personal Information to third parties. Metropolis may disclose aggregated
information about the use of the Website, but it will never contain Personal Information.
Metropolis does not disclose Personal Information to third parties in the normal course of
operations. However, in situations when Metropolis is legally obligated to disclose information
to the government or other third parties, Metropolis will do so. Metropolis implements standard
measures to protect against unauthorized access to and unlawful interception of Personal
Information. However, no internet site can fully eliminate security risks.
2. Shared Personal Information
You are required to submit Your information at the time of making an online purchase on the
Website. Metropolis uses an online payment gateway that is operated by a third party and the
information that you share with Metropolis is transferred and shared with such third party
payment gateway operator. The said operator may also have access to your online purchase
history/details that you make from the Website. However, Metropolis is not responsible for acts
of such third party gateway. Extremely sensitive information like Your credit-card details are
transacted upon secure sites of approved payment gateways which are digitally under encryption,
thereby providing the highest possible degree of care as per current technology. You are
advised, however, that internet technology is not 100% safe and You should exercise discretion
on using the same.
3. Links to Third Party Websites
The Website provides third-party advertisements and links to other websites. Metropolis does not
provide any Personal Information to these third-party websites or advertisers nor Metropolis
responsible for any offers or commitments or advertisement expressed by the third party
Metropolis will contain links to other websites (“Linked Site”) on the Website which are
operated by third parties and are not controlled by, or affiliated to, or associated with,
Metropolis unless expressly specified on the Website. Metropolis is not responsible for any form
of transmission, whatsoever, received by You from any Linked Site. Accordingly, Metropolis does
not make any representations concerning the privacy practices or policies of such third parties
or terms of use of such websites, nor does Metropolis control or guarantee the accuracy,
integrity, or quality of the information, data, text, software, music, sound, photographs,
graphics, videos, messages or other materials available on such websites. The inclusion or
exclusion does not imply any endorsement by Metropolis of the website, the website’s provider,
or the information on the website. The information provided by You to such third party websites
shall be governed in accordance with the privacy policies of such websites and it is recommended
that You review the privacy policy on any such websites prior to using such websites. These
third-party websites and advertisers may use technology to send the advertisements that appear
on the Website directly to Your browser. In such cases, the third party websites or advertisers
automatically receive Your IP address. They may also use cookies, JavaScript, web beacons and
other technologies to measure the effectiveness of their advertisements and to personalize
advertising content. Metropolis does not have access to or control over cookies or other
features that such third party websites and advertisers may use, and the information practices
of these third-party websites and advertisers are not covered by this Policy. Please contact
them directly for more information about their privacy practices.
4. Security
Metropolis strives to ensure the security, integrity and privacy of Your Personal Information
and to protect Your Personal Information against unauthorized access or unauthorized alteration,
disclosure or destruction. For this purpose, Metropolis adopts internal reviews of the data
collection, storage and processing practices and security measures, including appropriate
encryption and physical security measures to guard against unauthorized access to systems where
Metropolis stores Your personal data. Metropolis is not responsible for any breach of security
or for any actions of any third parties that receive Your Personal Information. The Website also
linked too many other sites and we are not/shall be not responsible for their privacy policies
or practices as it is beyond our control. Notwithstanding anything contained in this Policy or
elsewhere, Metropolis shall not be held responsible for any loss, damage or misuse of Your
Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event
(as defined below). A “Force Majeure Event” shall mean any event that is beyond the reasonable
control of Metropolis and shall include, without limitation, sabotage, fire, flood, explosion,
acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection,
war, acts of government, computer hacking, unauthorised access to computer data and storage
device, computer crashes, breach of security and encryption, etc.
5. Disclosure
Metropolis will use information only in accordance with the Policy under which the information
was collected unless we have received explicit authorization. Metropolis may disclose any
information Metropolis may have about You (including Your identity) if Metropolis determines
that such disclosure is necessary in connection with any investigation or complaint regarding
Your use of the Website, or to identify, contact or bring legal action against someone who may
be causing injury to or interference with (either intentionally or unintentionally) Metropolis’s
rights or property, or the rights or property of users of the Website, including Metropolis’s
customers. Metropolis reserves the right at all times to disclose any information that
Metropolis deems necessary to comply with any applicable law, regulation, legal process or
governmental request. Metropolis also may disclose Your information when Metropolis determines
that applicable law requires or permits such disclosure, including exchanging information with
other companies and organizations for fraud protection purposes. You acknowledge and agree that
Metropolis may preserve any communication by You with Metropolis through the Website or any
Service, and may also disclose such data if required to do so by law or if Metropolis determines
that such preservation or disclosure is reasonably necessary to: (1) comply with legal process;
(2) enforce this Policy; (3) respond to claims that any such data violates the rights of others;
or (4) protect the rights, property or personal safety of Metropolis, its employees, users of,
or visitors to, the Website, and the public.
6. User Discretion
You can always choose not to provide information and in such cases, if the information required
is classified as mandatory, You will not be able to avail of that part of the Services, features
or content. You can add or update Your Personal Information on a regular basis. When You update
information, Metropolis will keep a copy of the prior version for its records. Metropolis may,
if You so choose, send direct advertisement mailers to You at the address given by You. You have
the option to opt-out of this direct mailer by clicking at the unsubscribed link option attached
to e-mail. Metropolis respects Your privacy and if You do not want to receive e-mail or other
communications from Metropolis, please report to Metropolis at info@Metropolisafrica.com. If you
do not want Metropolis to use Personal Information that Metropolis to You, please report to
Metropolis at info@Metropolisafrica.com The ‘Help’ portion of the toolbar on most browsers will
tell You how to prevent Your browser from accepting new cookies, how to have the browser notify
You when You receive a new cookie, or how to disable cookies altogether. Further, you can also
disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the
add-on’s settings or visiting the Website of its manufacturer. However, as cookies allow you to
take advantage of some of the Website’s features some of the Website’s features and services may
not function properly if Your cookies are disabled. It is therefore, recommended that You leave
the cookies turned on. For instance, if You block or otherwise reject Metropolis’s cookies, you
will not be able to add items to Your shopping cart, proceed to checkout, or download any of
Metropolis’s Content or avail of Metropolis’s services that require You to log in.
7. General Provisions
By accessing the Website, you have agreed to the terms set out in this Policy. This Policy
should be at all times read along with the Terms of Use of the Website. Unless stated otherwise,
the Policy applies to all information that Metropolis has about You and Your account. By using
this Website and the products, content and services provided on the Website, you agree and
acknowledge that Your Personal Information collected through the Website may be transferred
across national boundaries and stored and processed in any the country around the world. You
also acknowledge that in certain countries or with respect to certain activities, the
collection, transfer, storage, and processing of Your information may be undertaken by trusted
third party vendors or agents of Metropolis such as credit card processors, web hosting
providers, communication services, and web analytic providers, to help facilitate Metropolis in
providing certain functions. Metropolis may make changes to this Policy, from time to time at
Metropolis’s sole discretion or on account of changes in law. Metropolis will not reduce Your
rights under this Policy without Your explicit consent. Metropolis may e-mail periodic reminders
of the notices and conditions, unless You have instructed Metropolis not to, but You should
check the Website frequently to see recent changes. Notwithstanding the above, Metropolis shall
not be required to notify You of any changes made to the Policy. The revised Policy shall be
made available on the Website. Your continued use of the Website, following changes to the
Policy, will constitute Your acceptance of those changes. If You choose to visit the Website,
your visit and any dispute over privacy is subject to this Policy and the Website’s Terms of
Use. In addition to the foregoing, any disputes arising under this Policy shall be governed by
the laws of respective African countries where we are operating
(Kenya/Ghana/Tanzania/Zambia/Uganda).